Terms and conditions

The service

MyKid is a service of GildeSys with two apps: MyKid, for the child, and GrownUps, for the family’s grown-ups. GildeSys is the trading name of Sérgio da Silva Lopes Rodrigues, sole trader, tax number (NIF) 228007224, of Rua Principal do Gilde, 115, 4550-669 Castelo de Paiva, Portugal. By creating a family you accept these terms and the privacy policy.

Your account

• Whoever creates the family must be at least 18 and have parental responsibility for the child, or the permission of whoever does.
• Whoever creates the family becomes its manager: they decide who is invited and what each person can do, and are responsible for the data the family enters.
• Each grown-up has their own account and keeps their own password safe. If you suspect someone has got into your account, tell us.

Subscription and payment

• The subscription is per family and covers every grown-up and device in it. There are two plans: monthly, at €4.99 a month, and yearly, at €42 a year. You choose when you create the account and can change later in GrownUps → Família → Assinatura.
• The first 14 days are free. A card is asked for at the start and is only charged when those 14 days end, unless you cancel first.
• The subscription renews at the end of each month or each year, depending on the plan, until you cancel it. You can cancel at any time in GrownUps → Família → Assinatura. Cancelling takes effect at the end of the period already paid (the month, or the year on the yearly plan), and part periods are not refunded.
• If a payment fails or the subscription ends, both apps are paused. Nothing is lost: it all comes back when the subscription restarts.
• If the price changes, we will tell you at least 30 days ahead, and you can cancel before the new price applies.

Your right to withdraw

Under Portuguese law (Decree-Law 24/2014), you have 14 days from signing up to withdraw without giving a reason. Those 14 days are the free period: cancel within it and you pay nothing.

Using MyKid

• MyKid is for the family’s personal use.
• Photos, videos and text the family adds must be their own or used with permission. YouTube videos are subject to YouTube’s rules.
• The service may not be used for anything unlawful, or to try to reach another family’s data.

The family’s content

Everything the family writes, uploads or draws remains the family’s. We use it only to provide the service, as the privacy policy describes.

“Ler um horário” (Read a timetable)

Suggestions made from a timetable are generated by artificial intelligence and may contain mistakes. Nothing reaches the calendar until a grown-up confirms it, so check what you accept. A family can make up to 5 readings a week.

What MyKid is not

MyKid helps a family stay organised and in touch. It is not an emergency service and does not replace an adult’s supervision. A call or alert may not arrive if a device is off, offline or out of battery. In an emergency, call 112.

Availability and liability

We do our best to keep the service available at all times, but there may be interruptions, for example for maintenance. As far as the law allows, GildeSys is not liable for indirect losses arising from use of the service or from it being unavailable. Nothing in these terms limits the rights consumer law gives you.

Changes and the end of the service

If these terms change in a meaningful way, we will say so in the app at least 30 days ahead, and you can cancel before the change takes effect. If the service ends, we will give the same notice, refund any paid and unused part, and let the family take its data.

Governing law and disputes

These terms are governed by Portuguese law. For a consumer dispute, you can turn to the national consumer arbitration centre, CNIACC (www.cniacc.pt), or another alternative dispute resolution body listed at www.consumidor.gov.pt.

Contact

GildeSys (Sérgio da Silva Lopes Rodrigues, NIF 228007224) · Rua Principal do Gilde, 115, 4550-669 Castelo de Paiva, Portugal · 3700.sergio@gmail.com · +351 913 470 963.